SPA POLICY
S certificates
Available for any amount, s-certificates make the perfect present for those 'passionate about pampering' -- and are redeemable for s spa services and stuff from our in-spa shops. You can purchase them online or pick them up at any spa location.
Please note: s-certificates are redeemable only in SW1 Spa in the country that they were purchased. s-certificates are issued by SW1 Spa. Lost and stolen certificates are not replaceable. s-certificates may not be redeemed for cash. s-certificates do not expire. s-certificates are transferable but non-refundable.
S punctuality
Please arrive 5-10 minutes early for your appointment to allow stress-free check-in, and a little pre-treatment decompression time.
S alert
Please alert your reservationist if you are: pregnant, have muscle of joint injuries, are suffering from high blood pressure, are using Retin-A, Tazorac, Differin, Roaccutane, any photosensitizing or keratolytic medications, or have had recent laser or plastic surgery. Any of the above conditions may affect our ability to perform your requested treatment.
S cancellations
We require at least twenty-four hours notice to cancel any appointment. Please note that once an appointment is booked-- unless we hear otherwise-- we'll expect you to be there. You can send a cancellation email 24 hours in advance of your appointment.